Effective Date: September 1, 2025

Operated by Lokal et al Ventures Pty Ltd [ABN 45 683 838 904] trading as Roots etc™

Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms & Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.

Shipping Options and Rates

We ship domestically within Australia and internationally. Your orders will be dispatched from Sydney, Australia and we strive to fulfill orders to the best of our ability as soon as possible; however, there may be certain circumstances that prevent us to do so.  In such cases, we will inform you accordingly. 

Once dispatched, shipping time will vary depending on the type of shipping selected.

Standard Shipping

Standard shipping parcels are sent via Australia Post at no cost to you. Standard shipping takes 2-6 days.

Express Shipping

Express shipping parcels are sent via Australia Post at a flat rate cost to you of A$10.00. Express shipping takes 1-3 days.

For better estimates on delivery timelines from Australia Post, you can check: Australia Post Timelines

International Standard Shipping

International parcels on standard shipping are sent via Australia Post. We ship to the following regions:

• NZ at a flat rate of A$25.00
• Asia Pacific, US/Canada, UK and Europe* at a flat rate of A$40.00

* Our European deliveries are limited to the countries covered under Australia Post’s Zone 4.

International shipping takes at least 10 days, not accounting for any possible Customs delays. 

We rely on Australia Post to deliver your orders worldwide. From time to time, they may suspend services to certain countries, which means our shipping destinations may change.

Pre-Orders

If you’ve purchased a pre-order item, dispatch times are different from standard orders. Pre-orders are generally dispatched within 4–6 weeks from the date your order is confirmed.

If you placed a Half Now, Half Later 50/50 split payment order, dispatch will occur only once the second instalment has been received. For more detail, please see our Pre-Order Policy.

If your order includes both in-stock and pre-order items, these may ship separately at our discretion.

Signature on Delivery

We require a signature on delivery.  If you provided an authority to leave your parcel, and be left unattended, you do so at your own risk. 

Customs, Duties, Taxes and Other Charges

Additional fees, such as customs duties, taxes, or handling charges, may apply for international shipments. These fees are the responsibility of the customer and may vary depending on the destination country's regulations.

INTERNATIONAL SHIPPING AND CUSTOMS

For international shipments, please be aware that customs regulations, duties, taxes, and fees may apply. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient. It is essential to comply with all customs requirements to ensure smooth delivery and avoid any delays or additional charges.

Please note that we are unable to influence or predict the amount charged for customs duties or taxes. We recommend contacting your local customs office for more information regarding applicable charges for your specific order, preferably before placing an order.

Order Processing Time

We strive to process and pack your orders with care and efficiency. Please allow for at least 2-3 business days for order handling before they are ready for shipping. We ship Mondays to Fridays. And if there are certain circumstances that prevent us to do so, we will inform you accordingly. 

Once your order is prepared, you will receive a shipping confirmation email with tracking information.

Tracking and Confirmation

To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our carrier's tracking system.

Please note that it may take time for the tracking information to become available after the shipment has been processed.

 Lost or Damaged Packages

While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit.

In the event that your package is lost, please email us as soon as possible preferably within 7 days of expected delivery date.

In the event that your package is damaged in transit, email us as soon as the damage is discovered (and no later than the 30-day return policy). We will ask you to provide images of the package delivery, including but not limited to, photo of the damaged box prior to opening and damage to the product.

We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns & Refunds Policy.

You can reach us at info@rootsetc.com.au or via our Contact Us page.

 Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns & Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees and shipping fees, if applicable.

Customer Support

We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, you can reach us at info@rootsetc.com.au or via our Contact Us page.

 Policy Updates

This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.

Disclaimer

Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address if applicable.

Using a Work Address

If you are providing a work address, aside from your name, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.

Redelivery due to incorrect or incomplete address

We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery cost to you. Rates will be based on Australia Post standard or express shipping rates, plus A$2.95 for signature on delivery.

No guarantee of delivery time

Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.

By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.

If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.