Shipping & Returns
DELIVERY FEES
Within Australia? Good news, it's FREE! Standard shipping is on us. Need it faster? Select Express Post at checkout for $10 flat rate and we’ll hustle harder.
Heading abroad? We’ve got you covered. We do standard shipping to the following regions: NZ at a flat rate of A$25.00, while Asia Pacific, US/Canada, UK and Europe* at a flat rate of A$40.00.
A heads-up for our international friends: We ship from Australia, so your country might ask you to pay duties or taxes if your order goes over the tax-free threshold. These fees are your responsibility and paying them quickly will help get your bag into your hands sooner. Check with your local customs office or do a quick search online before ordering. Better safe than held up in border limbo.
We rely on Australia Post to deliver your orders worldwide. From time to time, they may suspend services to certain countries, which means our shipping destinations may change.
*Our European deliveries are limited to the countries covered under Australia Post’s Zone 4.
DELIVERY TIMELINES
All orders are packed and sent out from our Sydney warehouse. When your bag is ready for dispatch, standard timelines are below per Australia Post.
Within the same state: 2–4+ business days (standard); 1-2+ business days (express).
Interstate: 3–6+ business days (standard); 1-3+ business days (express)
During busy times, like sales or seasonal events, things might take a little longer.
Heading abroad? Standard international shipping usually takes around 10 business days for metro areas in major cities as the best estimate provided by Australia Post. This doesn’t include any time your order might spend making friends with customs.
Please note that these delivery times specified are approximate.
ORDER TRACKING
Once your order’s on the move, you’ll get an email with all the tracking details because no one likes a mystery package.
Please refer to our full Shipping Policy
RETURNS & REFUNDS
If your bag was damaged in transit, faulty or incorrect, we offer refunds, store credits or replacements whatever suits you within 30 days of delivery date. We will require you to provide images of the damaged packaging prior to opening, and/or images of the damage or fault.
If you simply had a change-of-mind, ordered the wrong item, or no longer wants it, ordinarily under the Australian Consumer Law, businesses are not required to provide a refund, exchange, or credit. But because we’re genuinely grateful you’re here and we want you to shop with confidence, we offer change-of-mind returns as part of our policy for Australia-based orders. We accept returns on full-priced items (yep, even if you used a discount code) within 30 days of delivery date.
All returns require the product to remain unused, in original condition, and packed up just like it arrived - tags, dust bag, and all. Items not meeting this criteria will not be eligible.
Sale items and international orders are final sale and can’t be returned (unless faulty, damaged or incorrect item delivered).
Just email us at info@rootsetc.com.au with Subject Title: RETURNS. Include your order number and brief description/images.
Please note return shipping costs are covered by you, unless the item is faulty, damaged or delivered incorrect product. We will refund the amount you paid for your bag.
View our full Returns & Refunds Policy